ONE SIZE FITS ALL
In the case of SMS, one size does fit all. Available to anyone with a mobile device and a service plan, SMS allows businesses to reach a vast, accessible audience. This low barrier to entry makes SMS an ideal customer engagement tool for just about every industry imaginable. Here are some ways businesses are using SMS to get ahead of the competition while strengthening their connection at every point of the customer journey.
Customer Service
APPOINTMENT REMINDERS
Set automated or customized SMS reminders to reduce missed appointments
CREDIT CARD ACTIVATION
Expand your mobile banking services by driving mobile activation via SMS
BALANCE ALERTS & BILL REMINDERS
Help prevent late payments by keeping customers informed about their accounts and payment status
Security
TWO-FACTOR AUTHENTICATION
Increase user account security with second-factor passwords sent to the user’s phone
CREDIT CARD ACTIVATION
Expand you mobile banking services by driving mobile activation via SMS
BUSINESS PROCESS
DISPATCH NOTIFICATIONS
Use SMS to dispatch workers in the field and greatly reduce response times
ETA ALERTS
Deliver real-time information on the ETA of your service or transaction
SHIPPING ALERTS
Provide real-time mobile shipping and delivery alerts to better serve your customers
BUSINESS COMMUNICATION
STAFF COMMUNICATIONS
Don’t send emails or voicemails that will be missed. Keep employees informed immediately with SMS
SYSTEM ALERTS
Keep staff informed on downed systems or upgrades to reduce workflow interruptions
PAYROLL & BENEFITS
Drive employees to select benefits and log hours in a timely manner
PROMOTIONAL
SWEEPSTAKES
Attract new subscribers with “text-to-win” prizes or contests
TEXT-TO-VOTE
Users can cast votes or respond to polls via their mobile device to provide near-instant feedback
AUTOMATED SURVEYS
Improve response rates and times of your customer and employee surveys
MEASURABLE ROI IN EVERY INDUSTRY
AGENCIES & MEDIA
SMS campaigns have over 8x greater performance than email campaigns1
FINANCIAL SERVICES
88% of financial services companies believe text messaging improves customer service2
ENERGY & UTILITIES
78% of utilities executives believe mobile strategies play an important role in customer engagement3
RETAIL
75% of consumers would like to have offers sent to them via SMS4
LOGISTICS
‘Check order status’ ranked highest for activity people with text capabilities would prefer to do via text5
EDUCATION
80% of administrators responded positively to SMS as a teaching and learning assistive protocol6
NON-PROFIT
SMS allows non-profits to reach people directly—when it matters—with little set up
HEALTHCARE
83% of physicians use mobile technology to provide better patient care7
GOVERNMENT
94% of respondents believe local governments have the responsibility to keep pace with new technology8
1 Cellit Survey, 2012
2 Loyalty360, 2015
3 SAP, “How mobile is transforming the energy and natural-resources sector,” 2014
4 Digital Marketing Magazine, 2014
5 Harris Poll, 2014
6 “The mobile learning environment for the in-service school administrators,” 2010
7 HIMMS Analytics Mobile Technology Survey
8 “What’s Next in Digital Communications for Local Government,” 2015
Have questions on how to get started with mobile messaging? Our SMS experts can help answer any questions and get your started on the right path. Contact us to get started on your free trial. All the basic tools and features will be available for you to use at no cost.