ONE SIZE FITS ALL

In the case of SMS, one size does fit all. Available to anyone with a mobile device and a service plan, SMS allows businesses to reach a vast, accessible audience. This low barrier to entry makes SMS an ideal customer engagement tool for just about every industry imaginable. Here are some ways businesses are using SMS to get ahead of the competition while strengthening their connection at every point of the customer journey.

Customer Service

APPOINTMENT REMINDERS

Set automated or customized SMS reminders to reduce missed appointments

CREDIT CARD ACTIVATION

Expand your mobile banking services by driving mobile activation via SMS

BALANCE ALERTS & BILL REMINDERS

Help prevent late payments by keeping customers informed about their accounts and payment status

Security

TWO-FACTOR AUTHENTICATION

Increase user account security with second-factor passwords sent to the user’s phone

CREDIT CARD ACTIVATION

Expand you mobile banking services by driving mobile activation via SMS


BUSINESS PROCESS

DISPATCH NOTIFICATIONS

Use SMS to dispatch workers in the field and greatly reduce response times

ETA ALERTS

Deliver real-time information on the ETA of your service or transaction

SHIPPING ALERTS

Provide real-time mobile shipping and delivery alerts to better serve your customers

BUSINESS COMMUNICATION

STAFF COMMUNICATIONS

Don’t send emails or voicemails that will be missed. Keep employees informed immediately with SMS

SYSTEM ALERTS

Keep staff informed on downed systems or upgrades to reduce workflow interruptions

PAYROLL & BENEFITS

Drive employees to select benefits and log hours in a timely manner

PROMOTIONAL

SWEEPSTAKES

Attract new subscribers with “text-to-win” prizes or contests

TEXT-TO-VOTE

Users can cast votes or respond to polls via their mobile device to provide near-instant feedback

AUTOMATED SURVEYS

Improve response rates and times of your customer and employee surveys


MEASURABLE ROI IN EVERY INDUSTRY

AGENCIES & MEDIA

SMS campaigns have over 8x greater performance than email campaigns1

FINANCIAL SERVICES

88% of financial services companies believe text messaging improves customer service2

ENERGY & UTILITIES

78% of utilities executives believe mobile strategies play an important role in customer engagement3

RETAIL

75% of consumers would like to have offers sent to them via SMS4

LOGISTICS

‘Check order status’ ranked highest for activity people with text capabilities would prefer to do via text5

EDUCATION

80% of administrators responded positively to SMS as a teaching and learning assistive protocol6

NON-PROFIT

SMS allows non-profits to reach people directly—when it matters—with little set up

HEALTHCARE

83% of physicians use mobile technology to provide better patient care7

GOVERNMENT

94% of respondents believe local governments have the responsibility to keep pace with new technology8


1 Cellit Survey, 2012
2 Loyalty360, 2015
3 SAP, “How mobile is transforming the energy and natural-resources sector,” 2014
4 Digital Marketing Magazine, 2014

5 Harris Poll, 2014
6 “The mobile learning environment for the in-service school administrators,” 2010
7 HIMMS Analytics Mobile Technology Survey
8 “What’s Next in Digital Communications for Local Government,” 2015



Have questions on how to get started with mobile messaging? Our SMS experts can help answer any questions and get your started on the right path. Contact us to get started on your free trial. All the basic tools and features will be available for you to use at no cost.

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