When you onboard as a customer, our support team will help you fully maximize the benefits of our Prime Message SMS products and services to drive your business to the next level of success. We act as your extended team to quickly get you up-to-speed on our platform and address any questions you may have.

  • SMS technology platform
  • Prime Message mobile engagement portal
  • Reporting functionality
  • Queries or customization related to your requirements
  • Compliance, privacy and industry regulations


Our support team is available to respond to your product or service-related questions and manage new requests through email at

  • PrimeMessage incident support is available to all customers 24x7x365 through the 3C Network Operations Center by emailing or calling us
  • PrimeMessage client support via email is available from 8:00 a.m. to 5:00 p.m. MST – please allow up to 4 business hours for a technical support member to respond to your request